Terms & Conditions
The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.
All Bookings at the Caño Hondo hotels are subject to these Terms.
At the time of booking, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
2. Check-in, Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder.
Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be hold until 11:59pm on the scheduled day of arrival.
On the day of departure we kindly ask all guests to vacate their rooms by 1.00 p.m. (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Caño Hondo hotels.
We accept the following methods of payment: credit cards: MasterCard, Visa,Visa Electron, Maestro.
4.Cancellation Policy and No Shows
The cancellation policy varies according to the rate that is booked.
We require 14 days cancellation notice prior to your scheduled arrival date,
otherwise we will charge you a cancellation fee as below.
* 10% of your total amount will be charged if you cancel or make any changes
from 14 to 8 days prior to your scheduled arrival date.
* 30% of your total amount will be charged if you cancel or make any changes
from 7 to 3 days prior to your scheduled arrival date.
* 50% of your total amount will be charged if you cancel or make any changes
from 2 days prior to your scheduled arrival date.
* 70% of your total amount will be charged if you cancel or make any changes
1day prior to your scheduled arrival date.
* 100% of your total amount will be charged if you cancel or make any changes
on your scheduled arrival date or No show.
5.Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.
Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room through a “choose your own room” facility on the Website, we will use our reasonable efforts to honour this preference.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Dependent on your individual needs a selection of specifically designed rooms is provided at each of our hotels.
Please contact our Call Centre on +1 849 2120 006 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
8. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accomodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
9. No Smoking
Guests are not permitted to smoke in rooms.
All children (a person under 10 years of age) must be accompanied by an adult and must be supervised by an adult at all times.
Cots and extra beds are available in most of our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
Guide dogs are accepted for an extra cost.
12. Personal Information
Telephone calls may be recorded from time to time to help us improve the service we offer you.
13. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
The Websites are operated by the Company.
- Note: These Conditions were approved January 14th of 2016.